FREE DELIVERY ON ALL BOXES

FAQ

ORDERS

Can I change my order once I've placed it?
If you want to change your order please email hello@snackmail.com.au, along with with your order details, as soon as possible and we will try and help. If your order has already been processed, packed or shipped, unfortunately it is too late.

How do I check on the progress of my order?
We'll keep you updated along the way, and will send you an email when your order has been shipped and delivered.

 

PAYMENT METHOD

What methods of payment do you accept?
Credit card and PayPal. Coming soon, AfterPay!

 

SHIPPING & DELIVERY

What areas do you deliver to?
Australia wide. We are working hard to integrate International shipping in the near future, Express and Next Day delivery. So please stay tuned.

How much is delivery?
Enjoy FREE standard delivery for all of our boxes.
All our other items have a flat rate of $10

What are your delivery times?
Please see the guidelines below:


STANDARD SHIPPING

Business Days Location
1-2 Sydney, Central Coast, Newcastle
1-2 Adelaide, Albury, Brisbane, Canberra, Gold Coast, Melbourne, Northern Rivers, Toowoomba, Wollongong
1-3 Coffs Harbour, Port Macquarie
2-3 Bendigo, Bundaberg, Geelong, Mackay, Maryborough, Rockhampton, Sunshine Coast
3-4 Hobart, Launceston
3-7 Cairns, Townsville 
4-12 Darwin
7-10 Perth
 


*Every effort is taken to ensure that we get your order dispatched as early as possible. 

 

TRACKING

Can I track my order?
Yes. Once your order has been despatched, you will be sent a tracking number.
 

CUSTOM ORDERS

Do you handle large / bulk / custom orders?

If you've got a large or bulk or custom order in mind, we would love to help! You can contact us at hello@snackmail.com.au.